Connect Gorgias
Support tickets from your Gorgias helpdesk, analysis-ready.
What data it brings
- tickets: Tickets, newest first: status, priority, channel, how it arrived, message count, unread and spam flags, created, updated and closed dates, and customer and assignee ids (no subjects, messages, names or emails).
A question you can ask
“How many tickets are there by channel?”
Ask it in your own words. You get the answer, with the steps that made it.
How to connect it
You connect with a key you create in your Gorgias account. It takes a few minutes.
- In your MCP Analytics account, open Connectors and choose Gorgias. The setup form opens there.
- In Gorgias open Settings, then REST API (under Account), and copy the API key.
- into the setup form, type the email address you log in to Gorgias with, and paste the key.
- The connection only reads tickets.
Gorgias help page for this step →
We test the connection before we save it, so you know right away if a step was missed.
What we keep, and how to disconnect
We keep the key or login you give us, encrypted, and use it only to read the data you ask about. Other accounts cannot see your connections. To stop, open Connectors in your account and choose Remove on the Gorgias row; that deletes the saved key. You can also cancel the key in Gorgias itself.
Questions
Will this change anything in my Gorgias account?
No. We only read. Nothing in Gorgias is changed.
Can I use a file instead?
Yes. Export a CSV from Gorgias and upload it. Connecting just saves you the export each time.
Can I combine Gorgias with my other data?
Yes. Connect each source, then ask a question that names both.