Connect Freshdesk

What data it brings

• tickets: Tickets: status code (Open 2, Pending 3, Resolved 4, Closed 5), priority code (Low 1, Medium 2, High 3, Urgent 4), source code (Email 1, Portal 2, Phone 3, Chat 7, Feedback Widget 9, Outbound Email 10), type, dates, and group, requester, agent and company ids (no subject, text, names or emails).

A question you can ask

“How many tickets are there by status code?”

Ask it in your own words. You get the answer, with the steps that made it.

How to connect it

You connect with a key you create in your Freshdesk account. It takes a few minutes.

1. In your MCP Analytics account, open Connectors and choose Freshdesk. The setup form opens there.
2. In Freshdesk open your profile picture, then Profile Settings.
3. On the right, choose View API Key (you may be asked to solve a captcha) and copy the key.
4. Paste the key into the setup form. In the second box type the single letter X (Freshdesk ignores that part).

Freshdesk help page for this step →

We test the connection before we save it, so you know right away if a step was missed.

What we keep, and how to disconnect

We keep the key or login you give us, encrypted, and use it only to read the data you ask about. Other accounts cannot see your connections. To stop, open Connectors in your account and choose Remove on the Freshdesk row; that deletes the saved key. You can also cancel the key in Freshdesk itself.

Other support connectors

• Intercom
• Zendesk